We strive to help people organise their lives and finances better through a framework of financial wellbeing services and continued innovation with the help of our service users.

Our social objectives are to promote equality, empowerment & to reduce poverty.

Please read our charter.

We're a community interest company set up to help and educate individuals and not for profit agencies across the East of England. Our reach is broader geographically through our comprehensive online Debtipedia, and our discounted chargeable services. We strive to empower individuals to self-help access using our Financial Wellbeing Pathways Resources.

Our advice appointments are only available by arrangement through our funded referral partners. This means that all of are available appointments are booked via our contract partners. We do not accept direct referrals from the public or other external organisations.

We aim to be as flexible as possible and offer out of hours and weekend telephone appointments by arrangement through out funded referral partners.

Open Hours 

(24hr messaging: 01223 803853

Mon: 9am to 5pm (Callbacks* 5pm to 7pm) 

Tue: 9am to 5pm (Callbacks* 5pm to 7pm)

Wed: 9am to 5pm  (No callbacks)

Thu: 9am to 5pm  (No callbacks

Fri: 9am to 5pm (Callbacks* 5pm to 7pm)

Sat: 9am to 5pm (Callbacks* 9am to 1pm)

Appointments

• Telephone Advice

• Video Call (Microsoft Teams, WhatsApp Video, Skype, Zoom)

Contacts

Live Chat

Email

WhatsApp

We aim to accommodate all requests for accessibility, such as translated communications, large print and coloured paper.

Compliments

When you experience a really good service, we would of course like to know about it. You can either tell a member of our team, include your comments in one of our client feedback surveys or use the contact link below.

Complaints

Money Advice Hub aims at all times to provide an excellent service to clients but if you think that we have fallen short of expectations, we would really like to hear from you so that we can put things right. 

Please read our complaints leaflet.

Start a Complaint

We design and deliver our services to the Advice Quality Standard which assures the quality of our services. We are authorised & regulated by the Financial Conduct Authority to provide Free Debt Advice Services.  

Money Advice Hub is authorised to provide the standard and mental health breathing space scheme to eligible service users. We also have approved debt relief order intermediaries, our competent authority is AdviceUK.

Our legal notices can be viewed here.

As an organisation often helping vulnerable people, we appreciate how important it is to protect adults and children's rights to live in safety, free from abuse and neglect. Our safeguarding polices ensure that all of our staff are trained to identify adults and children at risk, and what action to consider and/or take depending on the circumstances. 

At Money Advice Hub, we believe that our clients have a right to be heard, understood and respected.  We also believe that our staff have the right to work in a safe environment, free from any abuse or harm caused by others.  

We therefore expect all clients to treat our staff with courtesy and respect at all times. This applies to all means of communication, such as verbal, in person and written. In a small number of cases the actions of some clients become unacceptable because they involve abuse of our staff and/or our processes. 

On the above basis, we have published an 'Unacceptable Client Behaviour' Policy, you can read the policy here.

Money Advice Hub encourages volunteering to help support our community objectives. We're a friendly team & we provide full, accredited training. If you're interested, please visit our volunteer page &/or complete our volunteer application.

Money Advice Hub is an approved work experience and placement partner with the College of West Anglia. 

Find out more about our work experience placements.