About
Our Mission
We strive to help people organise their lives better through free community services, including debt advice, money advice, wellbeing & digital inclusion. Our social objectives are to promote equality, empowerment & to reduce poverty. Please read our charter & our client testimonials.
Quality & Regulation
We are accredited with the Advice Quality Standard which assures the quality of our services. We are also authorised & regulated by the Financial Conduct Authority to provide FREE Debt Advice Services.
Money Advice Hub also has approved debt relief order intermediaries, our competent authority is AdviceUK.
Our Advice locations
Our Head Office is based in King's Lynn Innovation Centre. We also operate face to face advice services from a number of other locations in conjunction with our referral partners & enterprise network.
Outreach locations available:
- Broadland Housing Association - Pleasant Ct, King's Lynn PE30 5PR
- Rouen House Rouen Road Norwich Norfolk, NR1 1RB
- Cambridge Citizens Advice - 66 Devonshire Rd, Cambridge CB1 2BL
- Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQ
- Beacon Innovation Centre, Beacon Park, Gorleston-on-Sea, Great Yarmouth NR31 7RA
- The Suffolk Enterprise Centre, Felaw Maltings, 44 Felaw Street, Ipswich, Suffolk IP2 8SJ
Referral partner organisations
Sometimes our referral partners provide an interview space at your convenience.
Accessing our services
*Call back appointments are by arrangement
Opening times
(24hr messaging: 📞 0333 305 7648)
Mon: 9am to 5pm (Callbacks* 5pm to 7pm)
Tue: 9am to 5pm (Callbacks* 5pm to 7pm)
Wed: 9am to 5pm (No callbacks)
Thu: 9am to 5pm (No callbacks
Fri: 9am to 5pm (Callbacks* 5pm to 7pm)
Sat: 9am to 5pm (Callbacks* 9am to 1pm)
24/7/365 Crisis Response Team
For certain funded projects, Money Advice hub operates a 24 hour crisis response service to help with emergency situations due to debt or housing issues. Emergencies include: threat of imprisonment, loss of essential utility supply, risk of losing a home and removal of essential goods by a bailiff (enforcement office).
Contact details for this service are provided to key partnership stakeholders and any client using the a project funded service.
Disability Access
Our office locations are fully accessible with wheelchair access. Lifts are in operation at our multi-level locations. Money Advice Hub is able to print documents in larger print upon request and has a hearing induction loop.
Not For Profit
We are an AdviceUK member organisation. AdviceUK is the UK's largest support network for free, independent advice centres.
Feedback
Compliments
When you experience a really good service, we would of course like to know about it. You can either tell a member of our team, include your comments in one of our client feedback surveys or use the contact link below.
Complaints
Money Advice Hub aims at all times to provide an excellent service to clients but if you think that we have fallen short of expectations, we would really like to hear from you so that we can put things right. Please read our complaints policy.
Volunteering
Money Advice Hub encourages volunteering to help support our community objectives. We're a friendly team & we provide full, accredited training. If you're interested, please visit our volunteer page &/or complete our volunteer application.
Work Experience
Money Advice Hub is an approved work experience and placement partner with the College of West Anglia.