About

Overview

Money Advice Hub is a not for profit community interest company providing free debt advice and other related advice topics. In addition, we always seek to consult with our client base to shape and design innovative tech products to improve advice services.

Our head office is based in King's Lynn, West Norfolk but we provide services across the East of England and wider, subject to funding arrangements and contracts.

Please also read our legal notices, including how we handle your personal data.

Services

We are a community interest company offering free debt and specialist insolvency advice. Please visit our 'Services' page for more information, or you can browse the topics below:

Our Advice Locations

Our Head Office is based in King's Lynn Innovation Centre, Innovation Way, King's Lynn Norfolk PE30 5BY. We also operate face to face advice services from a number of other locations in conjunction with our referral partners & enterprise network.

Outreach locations available:


  • King's Lynn - Broadland Housing Association - Pleasant Ct, King's Lynn PE30 5PR

  • King's Lynn Town Centre (various)

Referral partner organisations

Sometimes our referral partners provide an interview space at your convenience.

Accessing Our Services

Open Hours

(24hr messaging: 📞 0333 305 7648)

Mon: 9am to 5pm (Callbacks* 5pm to 7pm)

Tue: 9am to 5pm (Callbacks* 5pm to 7pm)

Wed: 9am to 5pm (No callbacks)

Thu: 9am to 5pm (No callbacks

Fri: 9am to 5pm (Callbacks* 5pm to 7pm)

Sat: 9am to 5pm (Callbacks* 9am to 1pm)

Accessibility

  • Face to Face (by appointment)

  • Telephone Advice

Disability Access

Our office locations are fully accessible with wheelchair access. Lifts are in operation at our multi-level locations. Money Advice Hub is able to print documents in larger print upon request and has a hearing induction loop.

24/7/365 Crisis Response Team


For certain funded projects, Money Advice hub operates a 24 hour crisis response service to help with emergency situations due to debt or housing issues. Emergencies include: threat of imprisonment, loss of essential utility supply, risk of losing a home and removal of essential goods by a bailiff (enforcement office).

Contact details for this service are provided to key partnership stakeholders and any client using the a project funded service.

Our Mission

We strive to help people organise their lives better through free community services, including debt advice, money advice, wellbeing & digital inclusion. Our social objectives are to promote equality, empowerment & to reduce poverty. Please read our charter & our client testimonials.

Not for profit

We are an AdviceUK member organisation. AdviceUK is the UK's largest support network for free, independent advice centres.

Quality & Regulation

We are accredited with the Advice Quality Standard which assures the quality of our services. We are also authorised & regulated by the Financial Conduct Authority to provide FREE Debt Advice Services.

Money Advice Hub also has approved debt relief order intermediaries, our competent authority is AdviceUK.

Feedback (Compliments & Complaints)

Compliments

When you experience a really good service, we would of course like to know about it. You can either tell a member of our team, include your comments in one of our client feedback surveys or use the contact link below.

Complaints

Money Advice Hub aims at all times to provide an excellent service to clients but if you think that we have fallen short of expectations, we would really like to hear from you so that we can put things right. Please read our complaints leaflet.

Unacceptable Client Behaviour Policy

At Money Advice Hub, we believe that our clients have a right to be heard, understood and respected. We also believe that our staff have the right to work in a safe environment, free from any abuse or harm caused by others.

We therefore expect all clients to treat our staff with courtesy and respect at all times. This applies to all means of communication, such as verbal, in person and written. In a small number of cases the actions of some clients become unacceptable because they involve abuse of our staff and/or our processes.

On the above basis, we have published an 'Unacceptable Client Behaviour' Policy, you can read the policy here.

Volunteering

Money Advice Hub encourages volunteering to help support our community objectives. We're a friendly team & we provide full, accredited training. If you're interested, please visit our volunteer page &/or complete our volunteer application.

Work Experience

Money Advice Hub is an approved work experience and placement partner with the College of West Anglia.