About
Our Mission
We strive to help people organise their lives better through free community services, including debt advice, money advice, wellbeing & digital inclusion. Our social objectives are to promote equality, empowerment & to reduce poverty. Please read our charter & our client testimonials.
Quality & Regulation
We're accredited with the Advice Quality Standard which assures the quality of our services. We're also authorised & regulated by the Financial Conduct Authority to provide FREE Debt Advice Services.
Money Advice Hub also has approved debt relief order intermediaries, our competent authority is AdviceUK.
Our Location
Our Head Office is based in King's Lynn Innovation Centre. We also operate face to face advice services from a number of other locations in conjunction with our referral partners & enterprise network.
Outreaches locations available:
- Broadland Housing Association - Pleasant Ct, King's Lynn PE30 5PR
- Rouen House Rouen Road Norwich Norfolk, NR1 1RB
- Cambridge Citizens Advice - 66 Devonshire Rd, Cambridge CB1 2BL
- Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQ
- Beacon Innovation Centre, Beacon Park, Gorleston-on-Sea, Great Yarmouth NR31 7RA
- The Suffolk Enterprise Centre, Felaw Maltings, 44 Felaw Street, Ipswich, Suffolk IP2 8SJ
Referral partner organisations
Sometimes our referral partners provide an interview space at your convenience.
Opening Hours
General office hours . Call back appointments are by arrangement.
MON
9am to 5pm
Call backs
5pm to 7pm
TUE
9am to 5pm
Call backs
5pm to 7pm
WED
9am to 5pm
No Call backs
THUR
9am to 5pm
No Call backs
FRI
9am to 5pm
Call Backs
5pm to 7pm
SAT
-
Call backs
9am to 1pm
Accessibility
We provide face to face, telephone & online debt help & advice, as well as outreach services across the East of England. Our office locations are fully accessible with wheelchair access.
Not For Profit
We are an AdviceUK member organisation. AdviceUK is the UK's largest support network for free, independent advice centres.
Complaints & Compliments
Money Advice Hub strives to provide an excellent service to its clients but if we fall short of your expectations, we would really like to hear from you so that we can out things right.
Start a complaint
If you have experienced a really good service, we would of course like to know about that too. you can either let us know at the time or include your positive experience in one of our client feedback surveys.
Send a compliment
Volunteering
Money Advice Hub encourages volunteering to help support our community objectives. We're a friendly team & we provide full, accredited training. If you're interested, please visit our volunteer page &/or complete our volunteer application.