Our Charter

Overview

This Charter sets out our continued professional commitment to anyone accessing and using our Money Advice Hub services. We pride ourselves in maintaining a personal and individual approach to ensure you receive the best service possible.

Our Promise

1. Money Advice Hub provides not for profit services direct to you genuinely free.

2. Personal information shared with us is treated confidentially, & stored securely.

3. Our advisers are professionally trained, and will treat you non-judgementally & sensitively.

4. Our integrated, specialist advice services confirm your rights and responsibilities.

5. A dedicated case manager is assigned to all enquiries for a personalised, friendly service.

6. Our advice is always offered with no pressure, obligation or expectation.

7. We promote equality and diversity and strive to provide accessible services through face to face, phone, & online.

8. We are fully committed to treating all our customers fairly.

9. Your impression of our service is important to us, we operate a transparent compliments & complaints process.

10. We monitor & review this charter each year according to our users’ feedback.