Online Consumer Rights

Here are some key online consumers rights that you should be aware of:

1. Right to clear information: Online retailers must provide clear information about their products or services, including pricing, delivery costs, and any additional charges. This information must be presented in a way that is easy to understand and accessible to all.
   
   

2. Right to cancel: Consumers have the right to cancel their order within 14 days of receiving the goods or services. This right applies to most online purchases, although there are some exceptions.
   
   

3. Right to a refund: If a consumer cancels their order, they have the right to a full refund within 14 days of cancellation. If the retailer has already shipped the goods, the consumer may have to pay for the cost of returning the goods.
   
   

4. Right to receive goods/services as described: Online retailers must deliver goods or services that match the description provided on their website. If the goods or services are not as described, consumers have the right to a refund.
   
   

5. Right to protection of personal data: Online retailers must protect consumers' personal data, including their name, address, and payment details. Retailers must also provide clear information about how they use consumers' personal data.

The UK distance selling rules are a set of regulations designed to protect consumers who purchase goods or services from a business that is not located in the same geographical location. The rules apply to purchases made through mail order, telephone order, online, or other forms of distance selling.

Here are some of the key provisions of the UK distance selling rules:

1. Cooling-off period: Consumers have the right to cancel their order within 14 days of receipt of the goods, and receive a full refund, including the cost of delivery.
   
   

2. Information requirements: Businesses are required to provide consumers with clear and comprehensive information about the goods or services they are offering, including the price, delivery arrangements, and any applicable taxes.
   
   

3. Delivery: Businesses are required to deliver the goods within the time frame specified, or within 30 days if no time frame was specified.
   
   

4. Refunds: If a consumer cancels their order within the cooling-off period, the business must provide a full refund within 14 days.
   
   

5. Complaints handling: Businesses are required to have a complaints handling procedure in place and to respond to consumer complaints within a reasonable time frame.
   
   

These rules provide important protections for consumers who purchase goods or services from a business that is not located in the same geographical location.

By understanding their rights under the distance selling rules, consumers can make informed purchasing decisions and take action if they are not satisfied with their purchase.

Section 75 of the Consumer Credit Act is a UK law that provides consumers with protection when they use a credit card to pay for goods or services costing between £100 and £30,000. 

It requires the credit card company to take joint responsibility with the retailer or trader if something goes wrong with the purchase, such as the goods not being delivered or being faulty. This means that the credit card company must refund the your money if a dispute cannot be resolved with the trader.

You get similar protection - from something called 'chargeback' - for purchases of under £100. This applies whether you paid by debit or credit card. 

In certain circumstances, chargeback allows you to ask your card provider to reverse a transaction if there's a problem with an item you've bought. It's not a legal obligation, but it is part of a set of rules which various banks subscribe to. Your card provider will be able to provide you with more information on its own process for chargeback claims.