Money Advice Hub
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Our free advice is available by referral only. Can’t access a referral? Try our free Debtipedia for self-help.
Welcome
Welcome
We improve financial wellbeing UK-wide via commissioned advice programmes and free Debtipedia resources.
Browse through our free resources and check the FAQs below.
Who can use your advice services?
Who can use your advice services?
Our advice is available by referral through our funded partner programmes. This helps us reach the right people, keep waiting times low, and meet our funders’ rules.
Why can’t I contact you directly for advice?
Why can’t I contact you directly for advice?
We’d love to help everyone, but our contracts mean we must prioritise referrals from partners. If you don’t have access to a partner service, please use our free Debtipedia for self-help or the directories below to find a local adviser.
What are your opening hours?
What are your opening hours?
Monday to Friday, 9am–5pm.
We also offer flexible, out-of-hours appointments by arrangement. We’re closed on public bank holidays.
What is Debtipedia?
What is Debtipedia?
Debtipedia is our free, public self-help library. It covers Debt Advice, Money and Financial Strain, Banking, Digital Skills, Housing, Wellbeing, Budgeting & Income, Financial Planning and Life Coaching.
Start here: Financial Wellbeing Pathways: https://www.moneyadvicehub.org.uk/your-advice-needs/financial-wellbeing
Site Map: https://www.moneyadvicehub.org.uk/home/site-map
Money BizAssist: https://www.moneyadvicehub.org.uk/debtipedia/money-bizassist
How do I find information quickly on Debtipedia?
How do I find information quickly on Debtipedia?
Use the search bar and type a key word or phrase:
https://www.moneyadvicehub.org.uk/_/search?
You can also ask Gracie-B, our virtual assistant, for help with this.
What does your Virtual Assistant, Gracie-B, do?
What does your Virtual Assistant, Gracie-B, do?
Gracie-B is a Debtipedia guide. She helps you find pages and topics. She does not give debt or benefits advice, AI isn’t reliable enough yet for complex cases.
If she can’t answer, she may ask for your email so our team can follow up.
Where else can I get free, independent advice?
Where else can I get free, independent advice?
If you cannot access our service, try these trusted directories:
Advice Local (by postcode): https://advicelocal.uk/find-an-adviser
MoneyHelper Debt Advice Locator: https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt/debt-advice-locator
What if I need urgent help now?
What if I need urgent help now?
If you’re struggling to cope, please contact your local council, GP, or NHS 111. For immediate emotional support, call Samaritans on 116 123 (free, 24/7).
For money advice, use the directories above to find a local service quickly.
How do I upload my documents as an existing client?
How do I upload my documents as an existing client?
Use our Service User Portal for secure uploads:
https://www.moneyadvicehub.org.uk/debtipedia/service-user-portal
Do you charge for Debtipedia?
Do you charge for Debtipedia?
No. Debtipedia is free and public for anyone to use.
Can organisations partner with you?
Can organisations partner with you?
Yes, we welcome new funded partnerships across the UK.
To explore commissioning our services, please email: partnerships@moneyadvicehub.email
What areas do you cover?
What areas do you cover?
Our reach is UK-wide, depending on funding. Availability may vary by programme and partner.
Main Topics
Main Topics
Debtipedia Search Tool
Debtipedia Search Tool
Self-Help Search
Self-Help Search
Anyone can use our Debtipedia search box.
Find helpful information to guide you with your financial wellbeing goals.
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