Pound Advice Service
This welcome information is for London & Quadrant Housing Association Tenants, as part of their exclusive Pound Advice Service. Money Advice Hub provides free telephone advice on debt and income maximisation, as a Pound Advice delivery partner. Our advice is non-judgemental, independent and confidential. We will only contact a third party with your permission. You might be required to complete and sign a consent form to authorise us to do so.
If you need to send any post to us, please use the following address:
Money Advice Hub, King’s Lynn Innovation Centre, Innovation Way, King’s Lynn, Norfolk, PE30 5BY.
We offer flexible telephone advice appointments, however, our case managers are often busy making calls to clients during the day. If you are unable to get through to your case manager, we provide a 24 hour message facility on our helpline: 0333 305 7648.
Money Advice Hub
How we are funded
We are able to offer free advice because we invest any income we receive by funding our free community advice services. This helps us to meet our charitable objectives.
Our Debt Advisers
The Debt Advice Stages
Money Advice Hub developed a 5 stage quick guide, to help you understand what to expect when you access free debt advice. Your case manager will take you through these stages. You can read the complete 'Quick Guide to Debt Advice' on this website, or you can read a more detailed guide on our 'Your Debt Advice Journey' website page.
Documents we might need
Getting Documents to us
We offer several methods to send your documents to us:
- By post
- Email attachment
- WhatsApp or Text images
- Our Document Upload Portal
Please confirm how you will send your documents to us with your case manager.
Take care with old Debts
Some of your debts might be old debts, if this is the case, it is best to tell your case manager first before contacting them as these debts might not be legally enforceable. You can also visit our 'Statute Barred Debts' web page for more information.
Breathing Space (Temporary Hold)
Some creditors allow a breathing space (a temporary hold on charges/interest/collection) while you get help with your debts.
Interest & Charges
You might have already experienced many communications from creditors. This can lead to stress and not opening your post and ignoring arrears letters. But, it is really important to know what is going on with your creditors, take a look at our 'Credit Debt Collection and Debt Collection Agencies' website page to understand more about creditor behaviour.
Priority Creditors to consider
Sometimes the creditors shouting the loudest are not always the ones you should pay first. Generally, your priority debts are ones that have bad consequences for you when they are not paid, such as council tax. Debts might need prioritising for other reasons too, such as guarantor loans with family, take a look at our 'Priority Debts' web page.
Debt Options to consider
We recommend that you start looking into the types of debt options available before a full debt advice appointment. These will be fully advised to you during the debt advice process. You can find out more from our 'Debt Options Overview' web page.
Overdrawn Bank Accounts
If you are struggling with an overdrawn account that sucks up all your income, you might want to look at swapping to a basic and safe bank account as soon as possible.