West Norfolk Residents
Contents
Overview
What help is available?
Contacts & Location
Accessing the service
Opening Hours
Overview
Money Advice Hub was commissioned in 2019 by the Borough Council of West Norfolk to provide a local debt advice and income maximisation service to residents who need help managing financial problems & budgeting.
We are authorised and regulated by the Financial Conduct Authority to provide free to client debt advice.
What help is available?
Free Debt Advice
Visit our 'Meet the Debt Adviser' page
Download our fact sheet 'Your Debt Advice Journey'
Support with all Debt Options and debt solutions
Income maximisation, such as identifying qualifying welfare benefits
Improving your budget a check list of things to consider
Debtipedia® our free online advice resource covering: Debt Advice, Money Advice, Wellbeing, & Digital Citizens
Dealing with debt problems such as:
Utility arrears, such as gas, electricity & water
Income maximisation examples:
Welfare benefit calculations, claims and appeals
Charitable grant and benevolent fund applications
Passported benefits, such as help with school travel and school meals
Financial Advice
We are not regulated to provide advice on other financially regulated products, such as Pensions, Investments, Mortgages and credit borrowing. We will therefore not assist completing forms or applications arising from these other financially regulated products under any circumstances.
We can provide guidance on how to access the appropriate services for help instead.
Contacts & Location
Money Advice Hub
King's Lynn Innovation Centre
King's Lynn, Norfolk
PE30 5BY
Office: 01553 970004
Helpline: 0300 365 8866
We may be able to arrange an outreach location more convenient to attend for an appointment by arrangement only. We only offer home visits to residents with restrictive mobility and health issues and where we can confirm a support worker can be present at the home visit appointment.
Most appointments can be usually be completed successfully by phone.
Accessing the service
We offer multiple ways to get help from us, including:
Face to face appointments by arrangement
Choice of office locations
Telephone - evening call backs are available
24 hour message facility
Online - web chat/contact form/email/WhatsApp
Home visits
Outreach
We do not currently offer any drop-in advice services.
Opening Hours
24hr messaging:
Office: 01553 970004
Helpline: 0300 365 8866
Monday: 9am to 5pm (Out of hours by arrangement)
Tuesday: 9am to 5pm (Out of hours by arrangement)
Wednesday: 9am to 5pm (Out of hours by arrangement)
Thursday: 9am to 5pm (Out of hours by arrangement)
Friday: 9am to 5pm (Out of hours by arrangement)
Saturday: 9am to 1pm (Call backs only)
