How to Claim
You can apply for Universal Credit if you are on a low income or unemployed, check whether you are eligible on our Universal Credit web page. The only way to claim Universal Credit is online, to start a claim, register here: https://www.universal-credit.service.gov.uk/postcode-checker. If you are using a public computer, you might want to open a new tab in a 'private browsing mode'.
You must have a registered email address to claim Universal Credit, if you do not have one and need help, please visit our web page 'Set up an email account'.
The guide below will help you work through the application stages.
You must provide evidence of identity at the start. In particular, a person must provide one of the following:
- UK Driving Licence with photo ID
- EU Passport with photo ID
- Non EU Passport with photo ID
- Identity Card for EU
- Residence Permit
- Permanent Residence Card
- Biometric Immigration documents
- Immigration Status Document
Documents you will need to provide
- Bank account details for Universal Credit payments to be paid into
- Proof of your address (an official letter from the bank or energy company)
- National Insurance number
- Rent agreement and your landlord's address
- Any charge made for maintenance on a property which has been leased
- Details of any savings or capital investments including shares or property that you own
- Details of any other income (income from an insurance plan or pension)
- Details of how much you earn from work including any recent pay slips
- Details of any other benefits already received
You will need to bring your identification with you to your Universal Credit interview to check you are who you say you are.
Step 1 - signing up
Do make sure you don't walk away from your computer or leave your application open and inactive as the form will not save and you will need to start from the beginning again.
The claim may take up to 30-45 minutes to complete.
In the text field enter your post code, this is the post code of your home address. Once you have entered your post code click on ‘Start’. Alternatively, if you already have an account you can sign in by clicking the link at the bottom of the page.
Once you have started your application you will see the page (image below). This is a security page that ensures your application is protected online. In box 1, you will see a random generated code using letters and/or numbers, you need to copy everything you see in box 1 box into box 2.
Once you have done this click ‘Continue’.
Step 2 - next page
The next page will assess whether you are eligible to claim Universal Credit, please take time to read the information on the page as it explains the process for claiming online. If you're successful, you'll usually get your first payment within 5 weeks after you made your claim.
In the text field at the bottom of the page you will need to add your national insurance number and your post code, then click on ‘Can you claim?’.
For this quick check you need to confirm if you have a partner or not, click ‘Yes’ or ‘No’ and then click on ‘Continue’.
In the next screen shot image there are more boxes to tick so please complete them and select ‘Continue'. Once you have completed the 6 slides you will be taken to a page that lets you know whether you are eligible to claim.
If you see this warning page it means you will not able to claim this benefit based on your answers in the application.
If you are successful, you will see the page below with all of the information that you have entered, this means you are eligible to claim for Universal Credit online.
Take the time to check that your information is correct, you can edit any of your answers and national insurance information by clicking on ‘Edit details’. After this part of the claim you will not be able to change your details so you will need to confirm that it is correct.
Step 3 - start your claim
On this page, you will need to answer more detailed questions to customise your claim.
There are two sections to this claim, please answer both parts, then click submit. You have now reached the end of this section, click on ‘Continue’.
Step 4 - review your claim
You will now reach the 'Claim overview' section. There are a few details you will need to fill in, this includes your basic details, circumstances, and your payment details.
Let’s start with ‘Your basic details’. You will need your home address, mobile and landline numbers to complete this section.
Step 5 - your details
Fill in all the details about you including your name and date of birth. You can fill in the text fields by simply clicking inside the white boxes and filling them in. The drop down menus can be selected by clicking the downward arrow (to the right of the selection box) and choosing the right option. Once you have finished click on ‘Continue’.
Fill in the rest of your details. You can quickly find your address by typing in your post code and clicking on ‘Find address’. This will open up a bigger list of options for you to choose, make sure you select the correct address, then click on ‘Continue’ to carry on with your application.
You must enter you registered email address so that information about your claim can be sent to you via email.
Click ‘Continue’ to complete the section.