How to Claim
Documents you will need to provide
Step 1 - Signing up
Step 2 - Next page
For this quick check you need to confirm if you have a partner or not, click ‘Yes’ or ‘No’ and then click on ‘Continue’.
In the next screen shot image there are more boxes to tick so please complete them and select ‘Continue'. Once you have completed the 6 slides you will be taken to a page that lets you know whether you are eligible to claim.
If you see this warning page it means you will not able to claim this benefit based on your answers in the application.
Step 3 - Start your claim
On this page, you will need to answer more detailed questions to customise your claim.
There are two sections to this claim, please answer both parts, then click submit. You have now reached the end of this section, click on ‘Continue’.
Step 4 - Review your claim
Step 5 - Your details
Fill in all the details about you including your name and date of birth. You can fill in the text fields by simply clicking inside the white boxes and filling them in. The drop down menus can be selected by clicking the downward arrow (to the right of the selection box) and choosing the right option. Once you have finished click on ‘Continue’.
Step 6 - About people who live with you
In this section you can add the details of the people that live with you. To add someone, click on ‘Add a person’. If there is more than one person in your household, you will need to fill the ‘About people in your home’ section. This section is about people who live in your home, including any children you are responsible for and anyone who is not financially dependent on you.
Fill in the application as you have been doing. In this section you can add more than one person that you live with and at any time you can go back and edit their information (Simply by clicking ‘Edit person’ as shown below)
When this section is complete click on ‘Complete’ and you will be taken you back to your claim overview.
Step 7 - Council tax reduction
Next, we want to fill in the ‘Local Council Tax Reduction’ section. Here you will need to answer questions regarding your council tax, complete the questions and click on ‘Continue’.
Step 8 - Your circumstances
Based on the answers to your initial claim, you may or may not have to answer the ‘Circumstances’ section, fill this section in if you need to and click on ‘Continue’ once you are done.
If you do need to fill in this section, you will need to have your rent agreement and landlord details including property address to hand.
The next page will take you to ‘Who you pay rent to’. Fill this out in the same way and use the ‘Find address’ button to search for your address. Carry on filling in this section until you reach the end.
Step 9 - Your payment details
Step 9 is the last section and requires ‘Your payment details’. This is the bank account which your Universal Credit will be paid into each month. You will need to have your sort code and account number to hand for this section.