Help Topping up a
In certain circumstances, when you run out of credit and need gas or electricity urgently, you can contact your supplier to ask for temporary extra credit. You will need to pay this back when you next top up.
If you have a prepayment meter because you are repaying arrears to your supplier, you can also ask them to reduce the amount you repay each week.
Find my supplier
If you do not know who your suppliers are, you can find out in the following ways:
Phone: Meter Point Administration Service - T: 0870 608 1524