Verification Documents


When you start the debt advice process, your debt advice case manager will ask you for a number of documents, we refer to these as verification documents. There are a number of reasons why we need to check your information, including assessing the best debt strategy for you, and to meet the requirements of our regulator. We also want to make sure that the advice we give is accurate to your situation and that we provide the best quality advice.

Please see the types of documents you might be asked to provide below, depending on which are appropriate to your situation. It is always helpful to have these organised and ready for your first appointment if at all possible.

ID & Consent

  • A signed consent form (you can download our consent form and our privacy notice), or you can sign our online eConsent

  • A list of any former addresses covering the last 6 years

  • Dates of birth for any dependent children you have (please indicate if they live with you or not)

  • Copy of photo ID (must be valid date) or an approved & certified alternative (see information below for acceptable forms of ID)

Verification Documents

A Form of valid Photo Identification

  • A current photo Driving Licence

  • A current Passport

Credit Reference Information

  • Your agreement to obtain & check your most recent credit reference reports

Data Privacy & Sharing Consent

  • A signed consent form from each party to the debt advice enquiry

  • Your explicit consent to record & share any relevant personal & sensitive data, where appropriate


  • Recent 3 months consecutive bank statements (all accounts)

  • Copies of any building society or post office saving books

  • Details of other savings, premium bonds, trusts or shares

Debt Letters

  • Recent letters for all your consumer credit debts, preferably showing your outstanding balance and an account or reference number

  • Buy now, pay later creditors

  • Contractual agreements that have contingent liabilities, such as rental agreements for a fixed term

  • Welfare Benefit overpayments

  • Welfare Benefit loans and their outstanding balances

  • Attachment of earnings orders

  • Any legal notices or county court claims/judgments

  • Magistrate Court fine letters

  • Priority debt letters, such as council tax, rent and/or mortgage arrears, utility debts etc.

Ongoing liabilities

  • Most recent 12 month mortgage statement

  • Copy of any hire purchase, conditional sale or PCP agreement you have

  • Copy of any child support arrangement in place that you pay

  • Copy of any secure loan agreement


  • 3 months recent & consecutive wage slips (or weekly equivalent)

  • Welfare Benefit Letters

  • Child Support/Maintenance letter from child support you receive

  • Letter from a boarder or lodger income

  • Screenshots of your Universal Credit Payment Breakdown and any deductions

NB. Other verification documents might be requested depending on your individual circumstances.