Credit Debt Collection
Phase 1 - Reminders (First 3 months)
Phase 2 - Statutory Default Notice (Between 3 - 6 months*)
Phase 3 - Collections (Between 6 - 12 months*)
After default has been registered, it's usual for your debt to either pass to a collections team within the same creditor organisation or be transferred or sold to a collections agency. They'll want to understand your situation & arrange a repayment proposal, you'll be asked to complete an income & expenditure form. At this stage, the collections team may be prepared to freeze interest & charges and you'll usually get time to pay what you can afford. You may benefit from additional concessions & forbearance if you have any mental health issues that affect your ability to repay. Please visit our MALG Debt & Mental Health Evidence page.
Phase 4 - Enforcement (Between 9 to 18 months*)
*Timescales quoted are estimates in practice and can vary depending on your circumstances & the creditor. They must not be relied upon as part of a debt strategy.