West Norfolk Residents

Overview

Debt Advice & Income Maximisation Service

Money Advice Hub launched a new debt advice and income maximisation service available to West Norfolk Borough residents from 1st July 2019, funded directly by King's Lynn and West Norfolk Borough Council. The service was delivered by Shelter Norwich and will transfer to Money Advice without any interruption to the existing service continuing much needed advice and support to residents experiencing income shocks and debt problems.

Please visit our web pages About and Our charter web page for more information.

What help is available?

Dealing with debt problems such as:

Income maximisation examples:

Contacts and Location

Money Advice Hub

King's Lynn Innovation Centre

King's Lynn, Norfolk

PE30 5BY

T: 01553 886828


Outreach

We also have an outreach for face to face meetings at:

Morrisons Supermarket

Coburg St

King's Lynn

PE30 1RX

Please note, this outreach is not a drop-in service, appointments are by arrangement only.

Accessing the service

We offer multiple ways to get help from us, including:

  • Face to face appointments by arrangement

  • Choice of office locations

  • Telephone - evening call backs are available

  • 24 hour message facility

  • Online - web chat/contact form/email/WhatsApp

  • Home visits

  • Outreach

COVID Social Distancing Instructions

Money Advice Hub introduced the following risk assessment measures in order to continue a face to face service during the COVID pandemic:

  1. Please do not attend an appointment if you, or anyone in your household is experiencing any COVID related symptoms, and/or if you know you have had contact with anyone who has had COVID within the last 14 days.

  2. Wear a face mask at all times during communal areas at your appointment, unless you are exempt from wearing one (please advise us of an exemption before you attend).

  3. Use the 'check in' station at the entrance if you have the track and trace app.

  4. Please do not bring more than one person with you to an appointment.

  5. We appreciate that this is difficult for parents, but please do not bring any children with you to an appointment.

  6. Bring a drink with you if you need one, our advisers are not permitted to make drinks for you and cannot provide cups or glasses.

  7. Please respect the social distancing guidelines of keeping 2 meters distance between yourself and our adviser at all times.

  8. Use the hand sanitiser at the front entrance before you enter.

  9. You must wait for your adviser to escort you into the meeting, you can call or text your adviser when you arrive.

  10. You must sign in and out due to fire health and safety regulations.

  11. If you need the toilet, your adviser will inform you of where to go safely.

  12. At the end of the interview, your adviser will escort you off of the premises.

  13. You can park for free in car park.

  14. Please respect the all notices and COVID rules at all times.

  15. Please let us know if you have any additional needs before the appointment.

  16. Our case managers conduct their own health and safety risk assessment before commencing an appointment with you. If for any reason they are dissatisfied with the conditions they are advising in, they have the authority to cancel the appointment with you, and make alternative advice arrangements

  17. Money Advice Hub values your health and safety and that of its staff, please do not attend your appointment if you have been exposed to COVID, or feel unwell with COVID symptoms.

  18. Stay safe and let us know if you need to cancel or re-arrange.

Opening Hours

24hr messaging: 📞 01553 886828

Monday: 9am to 5pm

Tuesday: 9am to 5pm

Wednesday: 9am to 5pm

Thursday: 9am to 5pm

Friday: 9am to 5pm

Saturday: 9am to 1pm (Call backs only)