• Free Debt Advice

• Visit our 'Meet the Debt Adviser' page

• Download our fact sheet 'Your Debt Advice Journey'

• Support with all Debt Options and debt solutions

• Income maximisation, such as identifying qualifying welfare benefits

• Improving your budget a check list of things to consider

• Debtipedia ® our free online advice resource covering: Debt Advice, Money Advice, Wellbeing, and Digital Citizens

Dealing with debt problems such as:

• Rent and mortgage arrears

• Council Tax arrears

• Utility arrears, such as gas, electricity and water

• Bailiff/enforcement agents

• Credit card and loan arrears

Income maximisation examples:

• Welfare benefit calculations, claims and appeals

• Charitable grant and benevolent fund applications

• Passported benefits, such as help with school travel and school meals

• Rent a room scheme

Money Advice Hub

King's Lynn Innovation Centre

King's Lynn, Norfolk

PE30 5BY

T: 01553 886828

E: help@moneyadvicehub.org.uk

WhatsApp

Live Chat

New Enquiry Form

Outreach

We also have an outreach for face to face meetings at:

Morrisons Supermarket

Coburg St

King's Lynn

PE30 1RX

Please note, this outreach is not a drop-in service, appointments are by arrangement only.

We offer multiple ways to get help from us, including:

• Face to face appointments by arrangement

• Choice of office locations

• Telephone - evening call backs are available

• 24 hour message facility

• Online - web chat/contact form/email/WhatsApp

• Home visits

• Outreach

Money Advice Hub introduced the following risk assessment measures in order to continue a face to face service during the COVID pandemic:

1. Please do not attend an appointment if you, or anyone in your household is experiencing any COVID related symptoms, and/or if you know you have had contact with anyone who has had COVID within the last 14 days.

2. Wear a face mask at all times during communal areas at your appointment, unless you are exempt from wearing one (please advise us of an exemption before you attend).

3. Use the 'check in' station at the entrance if you have the track and trace app.

4. Please do not bring more than one person with you to an appointment.

5. We appreciate that this is difficult for parents, but please do not bring any children with you to an appointment.

6. Bring a drink with you if you need one, our advisers are not permitted to make drinks for you and cannot provide cups or glasses.

7. Please respect the social distancing guidelines of keeping 2 meters distance between yourself and our adviser at all times.

8. Use the hand sanitiser at the front entrance before you enter.

9. You must wait for your adviser to escort you into the meeting, you can call or text your adviser when you arrive.

10. You must sign in and out due to fire health and safety regulations.

11. If you need the toilet, your adviser will inform you of where to go safely.

12. At the end of the interview, your adviser will escort you off of the premises.

13. You can park for free in car park.

14. Please respect the all notices and COVID rules at all times.

15. Read and follow the government rules on staying alert.

16. Please let us know if you have any additional needs before the appointment.

17. Our case managers conduct their own health and safety risk assessment before commencing an appointment with you. If for any reason they are dissatisfied with the conditions they are advising in, they have the authority to cancel the appointment with you, and make alternative advice arrangements

18. Money Advice Hub values your health and safety and that of its staff, please do not attend your appointment if you have been exposed to COVID, or feel unwell with COVID symptoms.

19. Stay safe and let us know if you need to cancel or re-arrange.

24hr messaging: 📞 01553 886828

Monday: 9am to 5pm

Tuesday: 9am to 5pm

Wednesday: 9am to 5pm

Thursday: 9am to 5pm

Friday: 9am to 5pm

Saturday: 9am to 1pm (Call backs only)