How to raise a complaint
Appealing a response or decision
If you’re not satisfied with a response & wish to appeal, please write to Clare Duncan, Treating Customer’s Fairly Director, Money Advice Hub, King’s Lynn Innovation Centre, King’s Lynn Norfolk PE30 5BY or email: firstname.lastname@example.org
Our Complaints Process
Escalating an unresolved complaint
We retain all complaint data, including our internal investigations for a minimum of 6 years. You can request erasure of your personal data, but if this is sooner than the expiry date, Money Advice Hub will anonymise the complaint data held about you.
Finally, please also let us know if you are happy with Money Advice Hub's services, you can use the contact form on our website or you can use any of our contact channels. Your feedback is valuable to Money Advice Hub and we want to provide the best service we can.